Support Center

Have a Technical Question?

Troubleshooting & How To’s

What can I do when my password doesn’t work?
It’s possible the password your chose doesn’t meet security standards. The requirements are minimum of 8 characters with at least 1 uppercase, 1 lowercase, 1 number and 1 symbol. You can change your password either in the app or by using the forgot password feature. We aren’t able to manually override your password or create a new one for you.
What do I do if I forgot my password?
From the login screen of the app tap “reset your password” under the login button.

When you do a “reset your password” our system will send you a 4 digit code to confirm your account either by email (which can go to spam) or by text if your phone number is in our system. After you enter that verification code in the app you will be able to enter a new password.

How do I change my email address or password?

You can change the email or phone number associated with your account by following these simple steps:

  1. Open SOS Method app
  2. In the bottom menu, tap the icon on the far right
  3. In the list, select “profile”
  4. At the bottom of the screen, in pink text is “change email address” and “change password”
  5. Follow the instructions to update your email or password
How do I access, modify, or delete personal information?
You can access and modify the Personal Information associated with your Account through your Account settings. If you want us to delete your Personal Information and your Account, please contact us at with your request. We’ll take steps to delete your information as soon we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.
How do I change my subscription?

You can modify your subscription in your account by logging in at


You can make changes to your subscription directly with google. Here are the steps:


You can make changes to your subscription directly with apple. Here are the steps:

What do I do when I get a connection error message?

Here are a few things to try to troubleshoot this error:

  1. Restart your device, we know this sounds basic but it can help to clear things up.
  2. Refresh your internet connection, sometimes this can improve the signal strength.
  3. Close other apps running in the background, they could be using up the internet bandwidth.
  4. If all else fails, delete the app and re-install, it could be that you don’t have the most updated version.
My app isn’t working, what should I do?
While we rarely have server downtimes occur, we are focused on improving server stability. If you are having trouble logging in, accessing the app or website, or find that audios are not loading, we may be experiencing a server interruption. We’re generally able to get things up and running within an hour, so if you come back to the app later in the day, you should find everything working correctly.

We apologize for any inconvenience this may cause. Our developers are working to ensure stability, and we appreciate your patience as we continually improve our systems.