Updated May 25, 2018
Effective May 25, 2018
Personal information means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as your name, address, email address, or phone number. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Website, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we may acquire from service providers. SOS Method collects Personal Information regarding its current, prospective, and former customers, visitors, guests, users and employees (collectively “Individuals”). Other information collected can include operating system, version, device type(s), and system performance information.
You are free to explore the Website without providing any Personal Information about yourself.
How We Collect Personal Information
We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us. In addition, when you ask to be included in an email mailing list, we collect and store the information you provide in a database.
When you use the Services or engage in certain activities, such as registering for an Account, responding to surveys, requesting Services or information, or contacting us directly, we may ask you to provide some or all of the following types of information: email address, phone number, preferences, and/or usage.
The Tracking Technology We Use
We, and our analytic partners, use a variety of technologies such as tags, beacons, cookies, and scripts to enable service which recognizes your device so that you do not have to provide the same information multiple times during one session or activity. This gives the ability to recognize that you may have already given a username and password so you do not need to do it for every web page requested, and also helps to measure how Products are used.
Our third-party partners may use technologies such as cookies to gather information about your activities within the Products to deliver such advertising to you, such as retargeting ads. We will acquire consent from you in order to use such trackers for advertising purposes to the extent required by applicable law. We currently do not respond to do-not-track signals.
Third-Party Payment Processing
When you make purchases through the Services, we process your payments through a third-party application, including the Apple App Store, Google Play App Store, Amazon App Store (together with any similar applications, “App Stores”), Social Networking Sites (“SNS”) such as Facebook, and other third-party payment processers, including Stripe. The third-party application may collect certain financial information from you to process a payment on behalf of SOS Method, including your name, email address, address and other billing information.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Individuals Using Products from an Enterprise Client Account
For persons using the Products from an SOS Method Enterprise client account, information that you provide, such as company name, company email address may be collected.
Why We Collect Personal Information and How We Use It
SOS Method collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to improve our products and services.
In addition, we use your personal information to keep you up to date on the latest announcements, special offers, and other information we think you’d like to hear about when you provide your permission. You can opt out anytime through your personal profile(s).
- improve browsing experience for you by personalizing Websites and to improve the Subscription Service;
- send information or SOS Method content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
- promote the use of our services to you and share informational and/or promotional content with you in accordance with your communication preferences;
- provide other companies with anonymized statistical information about users – this information will not be used to identify any individual user;
We may use Personal Information and other information about you to create anonymous aggregate data, such as non-identifiable demographic data, non-identifiable location data, data about the device from which you access SOS Method’s Services, or other analyses. Anonymous aggregate information is used for a variety of functions, such as measuring visitors’ interest in and use of features. It is not Personal Information, and we may use this data in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this information within SOS Method and with third parties for our or their purposes in an anonymous aggregate form that is designed to prevent anyone from identifying you.
When We Disclose Personal Information
SOS Method works with other companies that help us provide products and services to you, and we may provide your personal information to these companies. In all cases where we share your information with such parties and their agents, we explicitly require the agent to acknowledge and adhere to our privacy policies. We will provide the minimal amount of information necessary and we will never sell your Personal Information to any third-party.
How we Protect Your Personal Information
Mobile Application Use
When you register and/or subscribe to our services within our Mobile Application (“App”), we use mobile analytics software to allow us to better understand the functionality of our Mobile Apps on your mobile device. This software may record information such as the where the application was downloaded from, events that occur within the application, how often you use the application, aggregated usage, and performance data. Further to information we collect on our Websites, we may also collect your city location, device model and version, device identifier (or “UDID”), OS version, and your SOS Method Subscription Service credentials on the Mobile Application. You may opt-out of this collection by changing the settings on your mobile device.
We may occasionally send you push notifications through our mobile applications with updates and other notices that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device.
We may link information we store within the analytics software to Personal Information you submit within the Mobile App. We do this to improve services we offer you and improve our marketing, analytics and site functionality.
Legal Basis for Processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area (“EEA”), SOS Method, Inc. is the data controller of your personal information. SOS Method’s Data Protection Officer can be contacted at privacy@SOSMethod.co.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a service with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third-party), we will make clear to you at the relevant time what those legitimate interests are.
By using our services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice or sending an email to you. We urge you to take every precaution to protect your personal data when you are on the Internet.
Our Commitment to Privacy
To make sure your personal information remains confidential, we communicate these privacy guidelines to every SOS Method employee.
Legal and Similar Disclosures
We may access, preserve, and disclose collected personal information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your personal information may be disclosed in connection with the negotiation of such transaction, and/or sold or transferred as part of such a transaction as permitted by law and/or contract. The successor’s use of your personal information will remain subject to the terms herein.
Third-party Sites and Services
Information About Children
Our website is not directed toward children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at privacy@SOSMethod.co, so that we may delete the information. If you are under the age of 18, you must have your parent’s permission to access the Services.
Customer Testimonials and Comments
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
Your Data Protection Rights
You can request access to, correction of, updates to or deletion of your personal information. You can object to the processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information. If we have collected and processed your personal information with your consent, you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent. You have the right to complain to a data protection authority about our collection and use of your personal information. To exercise any of these rights, please contact us at privacy@SOSMethod.co. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
To Unsubscribe from Our Communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, updating your communication preferences, or by sending us email us a email@example.com. You may opt out of Mobile App communications by changing the settings on your mobile device. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.
If you have any questions or concerns in regard to our Privacy Notice please email firstname.lastname@example.org.